Operating Apache Pinot at Uber Scale

Uber has a complex marketplace consisting of riders, drivers, eaters, restaurants and so on. Operating that marketplace at a global scale requires real-time intelligence and decision making. For instance, identifying delayed Uber Eats orders or abandoned carts helps to enable our community operations team to take corrective action. Having a real-time dashboard of different events such as consumer demand, driver availability, or trips happening in a city is crucial for day-to-day operation, incident triaging, and financial intelligence.