Buy computers and devices

Computers, monitors and accessories for Imperial use can be ordered by approved departmental administrators from ICIS.

ICIS allows for purchases to be charged directly to your college department or project account. It connects straight to the ordering websites of our preferred suppliers HP Inc and Academia Ltd.

Please note that HP deliveries take up to 21 working days. Apple are next business day delivery if it is not configured to order, is available in stock and is received before 3pm. Orders for in stock devices are cancellable until despatch, custom spec are Non-Cancellable/Non Returnable once the order has been placed on Apple, typically within an hour.

If you have an urgent hardware requirement, the ICT department on the South Kensington Campus holds a small range of HP stock that can be purchased via an internal GL journal. Complete the ask ICT a question form to request further information.

When you take delivery of new hardware equipment from Academia Ltd or HP Inc, you must raise a request on ASK so that ICT can register and tag the equipment, and help you with installation. This will allow us to provide ongoing support and maintenance to the equipment.

For more help and advice about purchasing, visit the purchasing pages.

ICT works closely with HP Inc. to carefully configure a range of products that offer optimum value for money and a range of specifications designed to meet the requirements of most Imperial users.

The Imperial laptop range is offered to two designated user types: Administrative and Academic. These have been introduced to make purchasing decisions easier for staff. Each laptop is equipped with a level of computing power appropriate to the needs of its intended user.

Under our HP Inc. contract, you can use the HP B2B quote website (Imperial login required) to build hardware to your own specifications. Items not listed on the HP B2B quote website may still be available for purchase however you will need to email our HP support team for confirmation of availability and the creation of a quote. If you are requesting items not listed on the website, there will be an increased lead time in terms of quote generation and delivery.

If you need support logging into the HP B2B website, please contact the ICT Service Desk.

Once you've got your quote, you must then complete your purchase on the Imperial iProcurement site. Before your hardware can be dispatched, your quote must be added to a requisition and the goods purchased by an approved buyer via the iProcurement site.

If you would like to share a quote you have created, please ensure you tick the "B2Bi Quote" box.

Deliveries take approximately 21 days and orders can only be cancelled within 24 hours of a purchase order being raised. If you have a question regarding the status of your order, please email our HP support team.

View the current HP range

You’ll find Apple products and college-negotiated prices on the Academia Apple website. If you’re a first-time user, you’ll need to register using your college email address before you can view prices and specs. Each time you log in with your college details after that, the quotes on the site will automatically adjust to display costs for Imperial College London members.

Please note that purchases can only be made by approved buyers, who will order on your behalf through the Academia website in ICIS. Your departmental administrator will be able to assist with this.

For assistance with custom-specification Apple orders email [email protected]. Delivery times vary, if the device is available in stock and received before 3pm it will be delivered on the next business day. Bespoke orders can take up to 2-3 weeks for laptops and 4-5 weeks for desktops and are Non-Cancellable/Non Returnable once the order has been placed on Apple, typically within the hour.

For personal (non-College) purchases of Apple products please visit the Imperial Academia site.

View the current Apple products range

If you require your new hardware set up, please raise a generic enquiry ticket requesting this service from ICT.

As Imperial's appointed supplier of audio visual (AV) equipment, installation services and maintenance, Reflex Ltd covers:

• lecture theatres
• seminar rooms
• other areas

Complete our ASK form to:

• discuss refurbishment of equipment or other AV requirements in lecture theatres or seminar rooms 
• discuss an overview of refurbishments that have already taken place
• request a demonstration of available equipment and software 
• get more information on the standard equipment list
• request current costings

To log a non urgent fault, complete this form. For urgent assistance with Audio Visual faults when teaching, contact the IT Rapid Response Team between 08.30 - 18.00 on 020 759 49003 from a mobile or on 49003 from the lecture room telephone

Visit our place a telecoms order web page for details of how to order a new:

• Teams telephony extension
• Handset for a shared space, e.g. lab, workshop, teaching space
• Staff mobile phone, SIM card, e-SIM, dongle or mobile Wi-Fi hub

Please raise a general enquiry ticket for the ICT Print Support Team and a member of staff will be in touch with you.

 Users can check the warranty status on their HP devices, including computers and monitors, by inserting their serial number into the HP product warranty check page and clicking submit.

If your device is not visible at the above link, or you believe your device is faulty, please raise a generic enquiry on ASK.

Please note accidental damage cover (ADP) is only available on HP laptop purchases and is not included as standard, this can be added separately to your basket as a four year option.

For HP orders, please email the HP account management team within 24 hours of PO approval to enquire if your order can be cancelled. HP may apply a restocking fee.

For Apple products purchased through Academia Ltd, at the earliest opportunity please contact our account management team to enquire if the order can be cancelled. Items that are custom specification (configured to order) can only be cancelled prior to the order being placed on Apple, usually within an hour.

Visit our Technology Refresh Programme web page for more information.

If you have a query about the TRP or require support with selecting the correct hardware specifications for your needs, contact your local department IT representative or complete an ASK form.

Equipment purchased via ICIS iProcurement is for college use only and is not to be purchased for personal use.

However, staff have access to HP discount via Imperial Perks and Apple discount via Academia.

IT equipment recycling and disposal is managed by Campus Operations. Illegal disposal of equipment can result in a fine. Purchasing and network records will be used to trace the originating department and responsible individual for back charging of any fines.

Book collection of equipment for disposal

To check disposal charges and book collection and disposal of IT equipment, visit the IT equipment waste form web page.

Toner recycling

Estates has placed toner recycling bins in all buildings, which can be used for all forms of printer toner and consumables. Visit the printer cartridges web page to find your nearest recycling bin.

Dispose of IT hardware securely

IT equipment that is out of use or that you plan to pass on to another user must be wiped of all sensitive information before being disposed of or reused. Deleting files is not enough as this may not erase them permanently. For information on how to wipe your device, please contact the ICT Service Desk.

Technology Refresh Programme

ICT use Stone360 as the recycling partner. Stone are accredited for Zero Waste to Landfill and allow us to arrange mass collections for devices which assists in reducing our Carbon Footprint. If you would like to arrange a collection of devices for Stone, or request more information, please raise a general enquiry ticket. Minimum requirement for collection is 25 units.

For purchasing queries please contact your local department IT representative or visit the purchasing website.

ICT can give you general product advice. Raise a generic request in ASK stating your enquiry, and a member of support staff will contact you shortly. Our suppliers can be contacted via the following mailboxes:

HP Inc.

[email protected]  For all presales related queries including products, pricing and creation of bespoke quotes for items not on the quote portal.

[email protected]  For all post-sales related queries including order status and delivery information.

Academia Ltd. (our Apple reseller)

[email protected] For pre- and post-sales queries related to Apple purchases.

If you believe your device is faulty, please contact the ICT Service Desk. 

If you purchased a computer under Imperial's HP contract via ICIS iProcurement, your computer will be covered by warranty (4 years for laptops and 5 years for desktops). If the warranty call is logged with HP before 4pm, the on-site repair will take place the next business day. 

HP computer users can check the warranty status on their HP devices including laptops, desktops and monitors by following the instructions found on the HP product warranty check page. 

Please note accidental damage cover is only available on HP laptop purchases and is not included as standard. Cover can be added separately to your basket as a four year option.

ICT holds limited stock of our standard device:

HP EliteBook 840 - i5 16GB 256GB.

These are for use with the Technology Refresh Programme and associated new roles. In these circumstances a laptop can be requested through the laptop purchasing request form. If hardware is required for a device refresh or new role, for a non G Code or T Code funded member of staff,  please raise an order on HP through the ICIS punchout.

However, ICT can assist in emergency situations and will consider these on a case by case basis.