NEW Country-Based Pricing
As part of our mission to promote the use of safe and effective laboratory practices around the world, CLSI is committed to making our standards, guidelines, and tools accessible to all users.
The Country-Based Pricing model, to be implemented effective 04 January 2024, offers discounted pricing to more than 136 lower- and middle- income countries.
Country-based pricing is based on the World Bank Income Groups, determined by each country’s gross national income, and updated annually in August. Under this model, low- and lower middle income countries receive a 90% price discount. Upper middle income countries receive a 50% discount.
To receive the discounted prices, you must be logged in and have a registered address in one of the identified countries.
CLSI's global consensus-based standards provide guidance for meeting accreditation and regulatory requirements. Learn how these standards can help you clear regulatory hurdles set forth by the International Organization for Standardization (ISO), College of American Pathologists (CAP), US Food & Drug Administration (FDA), and The Joint Commission.
Questions?
Click here or email [email protected] to contact CLSI customer support.
FAQs
1. Who is eligible for the reduced pricing?
Effective 04 January 2024, CLSI will be offering discounted pricing for individuals and organizations whose primary place of domicile (business billing address) is in a low or middle income country. Country-based clasifications are determined based on each country’s gross national income as assessed by the World Bank on an annual basis. CLSI will update pricing annually in August. Qualification requires a business mailing address in one of the identified countries. IP addresses may also be used to validate or affirm geographic location.
2. Why is this discount being offered?
CLSI’s mission is to promote the use of safe and effective clinical and laboratory practices around the world. We are committed to making the standards and training materials accessible to all users contributing to global health and safety, and we are excited to offer this discounted pricing model as a means of reaching more users in lower and middle income geographies.
3. What if my country is not listed in the World Bank Low or Middle Income Tiers? Can I still get a discount?
CLSI is committed to making our standards and resources available and accessible to users around the globe. There are many ways to access these resources including membership, which includes product discounts, and our #MicroFree program, providing global access to AST documents and guidance. At this time, our country-based discounts are limited to the countries designated by the World Bank tiers.
4. How do I get the discount?
Country-based discounts will be automatically applied based on your or your organization’s primary business (billing) address when you set up your account.
You must provide or update the address information to receive the discount. IP addresses may also be used to validate or affirm geographic location.
To request a membership quote please fill out this form. You can review membership options here. Applicants domiciled in any of the low and middle income countries will be eligible for a discount off published document and membership pricing.
5. I just purchased a document/membership last month. Will I benefit from this new pricing?
For operational reasons, the price discount is being extended on a forward basis and will apply to future purchases. However, if you feel circumstances warrant an adjustment, and the transactions occurred in the last three months, please contact our customer support team for assistance.
6. Does the new pricing apply to all products?
Yes, the discount is being offered on all standards documents, training and support materials, and memberships.
7. I believe I should have received a discount. How can I contact customer support?
Contact our customer support team via email ([email protected]) or phone (877.447.1888 US). Please note standard operating hours for phone support is 12:30 – 21:00 UTC (US Support).
8. I would like to learn more about CLSI products and resources. Who can I contact?
Please explore our website for general information about our products and services. Contact customer support ([email protected]) if you would like more specific information or need assistance navigating the site or making a purchase.
9. Do we need to be a member of CLSI to be eligible for the discount?
No, the discount applies to CLSI memberships as well as documents and training or other products but you do not need to be a member to receive the discount.
10. I just made a purchase before the new pricing went into effect. Can I get a refund?
Please contact [email protected].
11. Where can I find information about CLSI products?
Shop CLSI’s document catalog here. For information about CLSI membership packages, click here. eLearning including training courses and webinars can be found here and information about our global training and partnerships program is located here.
12. What forms of payment are accepted?
For quickest access, we recommend online payment. We only accept credit cards online but purchase orders, credit cards, wire transfers, or check payments can be emailed, mailed, or faxed in. Please include the invoice number and/or CLSI account number with the payment sent in.
For membership, product invoices, or new orders, please send payments to:
CLINICAL AND LABORATORY STANDARDS INSTITUTE
PO Box 645766
PITTSBURGH, PA 15264-5255
For overnight payments, please send payments to:
PNC Bank C/O CLINICAL AND LABORATORY STANDARDS INSTITUTE
Lockbox Number 645766
500 1ST AVE
PITTSBURG, PA 15219
13. How often are tiers updated?
Price tiers are updated annually in August and based on World Bank reporting every July.