"Transforming IT Service Management - the ITIL Impact."

Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan (2006)

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type: Conference or Workshop Paper

metadata version: 2024-05-24

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Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Transforming IT Service Management - the ITIL Impact. ACIS 2006

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