"A model to select processes for IT service management improvement."

Anup Shrestha et al. (2012)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-05-16

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Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
A model to select processes for IT service management improvement. ACIS 2012

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