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"Analysis of the Relation Between Service Parameters for Service Level ..."
Masaharu Akatsu, Shoji Konno, Norihisa Komoda (2003)
- Masaharu Akatsu, Shoji Konno, Norihisa Komoda:
Analysis of the Relation Between Service Parameters for Service Level Management and System Utilization. I3E 2003: 427-440
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