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Authors: Eric Rudolph ; Natalie Engert and Jens Albrecht

Affiliation: Technische Hochschule Nürnberg Georg Simon Ohm, Nürnberg, Germany

Keyword(s): Counseling, Chatbot, Large Language Model, Persona, Role-Play.

Abstract: The paper presents the Virtual Client for Online Counseling (VirCo), a novel system for training online counselors through simulated client interactions. Addressing the rising need for digital communication skills in counseling, VirCo leverages large language models (LLMs) to create a chatbot that generates realistic responses from different client personas. The approach complements traditional role-playing methods in academic training, offering independent practice opportunities without direct supervision. To ensure privacy VirCo’s chatbot interface uses an open-source LLM for response generation. The system’s dataset comprises detailed persona descriptions and transcripts from role-play sessions, contributing to the authenticity of the training experience. The evaluation of the quality of the conversations utilized both human evaluators and LLMs. Results show a high degree of coherence and persona alignment in responses, highlighting VirCo’s effectiveness as a training tool. The pa per concludes by showcasing the features of the VirCo learning platform like compulsory assignments and multiple feedback mechanisms. (More)

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Paper citation in several formats:
Rudolph, E.; Engert, N. and Albrecht, J. (2024). An AI-Based Virtual Client for Educational Role-Playing in the Training of Online Counselors. In Proceedings of the 16th International Conference on Computer Supported Education - Volume 2: CSEDU; ISBN 978-989-758-697-2; ISSN 2184-5026, SciTePress, pages 108-117. DOI: 10.5220/0012690700003693

@conference{csedu24,
author={Eric Rudolph. and Natalie Engert. and Jens Albrecht.},
title={An AI-Based Virtual Client for Educational Role-Playing in the Training of Online Counselors},
booktitle={Proceedings of the 16th International Conference on Computer Supported Education - Volume 2: CSEDU},
year={2024},
pages={108-117},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012690700003693},
isbn={978-989-758-697-2},
issn={2184-5026},
}

TY - CONF

JO - Proceedings of the 16th International Conference on Computer Supported Education - Volume 2: CSEDU
TI - An AI-Based Virtual Client for Educational Role-Playing in the Training of Online Counselors
SN - 978-989-758-697-2
IS - 2184-5026
AU - Rudolph, E.
AU - Engert, N.
AU - Albrecht, J.
PY - 2024
SP - 108
EP - 117
DO - 10.5220/0012690700003693
PB - SciTePress

- Science and Technology Publications, Lda.
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