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  • for Business Performance. Simon and Schuster. October 13, 1999. ISBN 9780684844565. Retrieved July 3, 2021. Yaffe-Bellany, David; Gelles, David (August...
    23 KB (2,449 words) - 18:01, 9 October 2024
  • The New Standard for Business Performance. Simon and Schuster. ISBN 9780684844565. Retrieved 2021-07-03. Kilroy, Denis; Schneider, Marvin (2017). Customer...
    54 KB (6,712 words) - 17:33, 10 October 2024