Chief experience officer

A Chief Experience Officer (CXO) is the officer responsible for the overall user experience of an organization. This executive is ultimately responsible for the strategy behind and user interface design of the organization's products and services, and may further oversee marketing communications, community relations, internal relations, HR relations, investor relations, and other interactions between the organization and its various audiences.

The title was instituted by Eric Gould Bear at MONKEYmedia, Inc., who assigned trademark rights to Chief Experience Officer, Inc. in 2005.

Further reading

• Asaravala, Amit (February 2001). "In Search of The Chief Experience". New Architect. Retrieved 13 January 2013.
• Anderson, Richard (13 May 2005). "The Chief Experience Officer". Riander Blog. Retrieved 13 January 2013.
• Anderson, Richard (10 March 2011). "Impact of the role of the Chief Customer Officer". Riander Blog. Retrieved 13 January 2013.
• Elliott, Stuart (13 September, 2006). "Wanted: Experience Officer. Some Necessary". The New York Times. Retrieved 13 January 2013. {{cite web}}: Check date values in: |date= (help)
• Gilmore, James H. (2 November 2007). "Get Real: Hire a Chief Experience Officer". MediaPost. Retrieved 13 January 2013. {{cite web}}: Unknown parameter |coauthors= ignored (|author= suggested) (help)
• Hubert, Lis (28 October 2011). "UX, It's Time to Define CXO". UX Magazine. Retrieved 13 January 2013.
• LaBanca, Ed (3 April 2006). "CXO: Chief Experience Officer: Does Your Organization Have One?". TMCnet. Retrieved 13 January 2013.
• Larkin, Howard. "Chief Experience Officer: Listener-in-chief". Hospitals & Health Networks. Retrieved 13 January 2013.
• Lutman, Sarah (2 April 2012). "Does your organization need a Chief Experience Officer?". ArtsJournal. Retrieved 13 January 2013.
• Rayport, Jeffrey F. (4 March 2005). "Who Knows The Customer Best?". InformationWeek. Retrieved 13 January 2013.
• Shah, Dharmesh (15 November, 2011). "The CEO Should Be The Chief Experience Officer". OnStartups. Retrieved 13 January 2013. {{cite web}}: Check date values in: |date= (help)
• Steiger, Reuben (18 June 2012). "Who's The Chief Experience Officer?". MediaPost. Retrieved 13 January 2013.
• Temkin, Bruce D. (3 October 2007). "The Chief Customer/Experience Officer Playbook" (PDF). Forrester. Retrieved 13 January 2013.

See also

• Accessibility
• Customer experience
• Experience design
• Human factors
• Human-computer interaction
• Industrial design
• Information architecture
• Information design
• Interaction design
• Outline of human–computer interaction
• Service design
• Usability
• User experience
• User experience design
• User interface design
• User-centered design