Background

Despite the growing popularity of artificial intelligence (AI)-based systems such as ChatGPT, there is still little evidence of their effectiveness in audiology, particularly in pediatric audiology. The present study aimed to verify the performance of ChatGPT in this field, as assessed by both students and professionals, and to compare its Polish and English versions.

Material and methods

ChatGPT was presented with 20 questions, which were posed twice, first in Polish and then in English. A group of 20 students and 16 professionals in the field of audiology and otolaryngology rated the answers on a Likert scale from 1 to 5 in terms of correctness, relevance, completeness, and linguistic accuracy. Both groups were also asked to assess the usefulness of ChatGPT as a source of information for patients, in educational settings for students, and in professional work.

Results

Both students and professionals generally rated ChatGPT’s responses to be satisfactory. For most of the questions, ChatGPT’s responses were rated somewhat higher by the students than the professionals, although statistically significant differences were only evident for completeness and linguistic accuracy. Those who rated ChatGPT’s responses more highly were also rated higher it usefulness.

Conclusions

ChatGPT can possibly be used for quick information retrieval, especially by non-experts, but it lacks the depth and reliability required by professionals. The different ratings given by students and professionals, and its language dependency, indicate it works best as a supplementary tool, not as a replacement for verifiable sources, particularly in a healthcare setting.