Aug 16, 2022 · The trust toward the medical AI system is difficult to repair after the service failure. Customers are always unwilling to rebuild the trust ...
First, we focus on the field of medical AI service failure and recovery and verify the applicability of the attribution theory in medical AI. Second, by ...
The results show that internal attribution of the service failure can easily repair both affective-based trust (AFTR) and cognitive- based trust (CGTR), ...
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Are you willing to forgive AI? Service recovery from medical AI service failure ... Click the button below if you want to translate the rest of the document.
Aug 23, 2022 · According to the attribution type of service failure, medical organizations can choose a strategy to more accurately improve service recovery ...
However, the service failure of medical AI causes severe violations to user trust. Different from other services that do not involve vital health, customers' ...
Are you willing to forgive AI? Service recovery from medical AI service failure ; Date, 16 August 2022 ; Pages, 2540-2557 ; Subject Matter ...
Therefore, this article defines AI service recovery as a process following AI service failure for converting consumers' negative emotions (dissatisfaction) ...
In this study, we divide service recovery types into chatbot self-recovery ... AI needs to focus on timely recovery and consumer retention after service failures.
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Oct 22, 2024 · Findings The results show that chatbots' symbolic recovery stimulates customer forgiveness, which subsequently positively affects customer ...