A Real-World Human-Machine Interaction Platform in Insurance Industry
W Tan, CH Chang, Y Mo, LX Jiang, G Li… - Proceedings of the …, 2019 - aclanthology.org
W Tan, CH Chang, Y Mo, LX Jiang, G Li, XL Hou, C Chen, YS Huang, MY Huang, JP Shen
Proceedings of the 31st Conference on Computational Linguistics and …, 2019•aclanthology.orgIn the insurance industry, lots of effort is putting into helping the customer to solve their
problems that occurred during and after purchasing cycle and helping telemarketers to
practice selling skills. Chat bots and assistant bots are widely used in these business
scenarios, but building a bot application from scratch is expensive. In this paper, a human-
machine interaction platform specially designed for intelligent bot applications in insurance
industry that combined the technologies of Question Answering (QA), task-oriented dialogue …
problems that occurred during and after purchasing cycle and helping telemarketers to
practice selling skills. Chat bots and assistant bots are widely used in these business
scenarios, but building a bot application from scratch is expensive. In this paper, a human-
machine interaction platform specially designed for intelligent bot applications in insurance
industry that combined the technologies of Question Answering (QA), task-oriented dialogue …
Abstract
In the insurance industry, lots of effort is putting into helping the customer to solve their problems that occurred during and after purchasing cycle and helping telemarketers to practice selling skills. Chat bots and assistant bots are widely used in these business scenarios, but building a bot application from scratch is expensive. In this paper, a human-machine interaction platform specially designed for intelligent bot applications in insurance industry that combined the technologies of Question Answering (QA), task-oriented dialogue and chit-chat was proposed and we demonstrate the architecture design of this platform, key technologies and the scenario of applications in real-world insurance industry. It has been supporting many intelligent bot applications of insurance industry already, such as Intelligent Coach Bot (ICB) which helps telemarketers to practice their selling skills, Intelligent Customer Service Bot (ICSB) which provides after-sales services and Insurance Advisor Bot (IAB) which helps customer to purchase the most suitable insurance product. Currently, these bot applications serve millions of users per day and are able to solve 80% of the online problems.
aclanthology.org
Showing the best result for this search. See all results