Authors:
Danilo Lima Dutra
1
;
Simone C. dos Santos
1
and
Flávia M. Santoro
2
Affiliations:
1
Centro de Informática, Universidade Federal de Pernambuco, Recife, Brazil
;
2
Instituto de Matemática e Estatística, Universidade do Estado do Rio de Janeiro, Rio de Janeiro, Brazil
Keyword(s):
ERP Projects, BPM, As-Is modeling, Collaboration, Design Principles.
Abstract:
ERP projects are constantly involved with profound changes in organizations that directly impact business processes and their stakeholders. Therefore, process understanding is an essential step in such projects. However, in companies with low maturity levels in BPM, the processes are informal and unstructured; there are no previous models or outdated. Thus, the primary source of information about processes is the people involved in their execution. But, how to engage ERP project stakeholders in the changes resulting from the new system by understanding current processes and future changes? This study proposes a framework called "Meet2Map" to answer this question. This approach promotes identifying, discovering, and modeling processes involving participants based on collaborative interactions and human-centered design principles. Through a case study, the results showed the adequacy of the Meet2Map framework in supporting the process analyst in As-Is process modeling as an essential s
tep in the implantation of ERP systems.
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