Humans of CX

“I can feel the tears of her happiness in her voice and I'll never forget what she said: MJ you are an angel, you saved my day and you will save a child. Bless your heart.”

“I have lived many experiences with clients, from servicing a client during working hours, even if I had to wake up at 4 in the morning, to studying new languages".

“The key is taking time. You have to understand their level of understanding of how things work. So explaining to him and walking him through how to use it for the first time. “

“This kind of feedback warms my heart and gives me the motivation to continue to deliver happiness.”

“I recently received some amazing feedback from a customer who said, “it's really refreshing to have excellent responses from people providing customer service rather than bots and people following screens”, that really made my day!”

“I would like to commend all of the people who update our knowledge based articles. Being able to provide quality and easy-to-follow instructions elevates the customer experience. This is always a group effort, customer-facing or non-customer facing”.