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filingDate 1996-03-04^^<http://www.w3.org/2001/XMLSchema#date>
grantDate 2003-07-15^^<http://www.w3.org/2001/XMLSchema#date>
inventor http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_633638e47f58c1497bf8e1251c7dc4a6
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_41313a5b8b15ecc227939868f13f51f8
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publicationDate 2003-07-15^^<http://www.w3.org/2001/XMLSchema#date>
publicationNumber CA-2188875-C
titleOfInvention Communications system and method for operating same
abstract A communications system (10, 200, 400, 500) and method for operating same are provided. One embodiment of the present invention permits call routing decisions to be made with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. This permits unified central control, ACD features, and management for the entire system.
priorityDate 1995-03-02^^<http://www.w3.org/2001/XMLSchema#date>
type http://data.epo.org/linked-data/def/patent/Publication

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