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filingDate 1999-01-08^^<http://www.w3.org/2001/XMLSchema#date>
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publicationDate 2000-11-15^^<http://www.w3.org/2001/XMLSchema#date>
publicationNumber EP-1051832-A1
titleOfInvention Call centre
abstract In a call centre connected via a network to a number of terminals, at least part of a process of automatic call distribution (ACD) is carried out at the terminals.
priorityDate 1998-02-05^^<http://www.w3.org/2001/XMLSchema#date>
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