patent/JP-2002297900-A

http://rdf.ncbi.nlm.nih.gov/pubchem/patent/JP-2002297900-A

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filingDate	2001-03-30^^<http://www.w3.org/2001/XMLSchema#date>
inventor	http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_2aae1d6c1b3b4ceb9d855cf0b06dc99d http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_d6072e45cb89066dc200c0440231a4e7 http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_37e451cbfe3334b7a247eff1376b1bbc
publicationDate	2002-10-11^^<http://www.w3.org/2001/XMLSchema#date>
publicationNumber	JP-2002297900-A
titleOfInvention	Business-specific response management system, customer-side terminal device, response-side terminal device, management server, queue monitoring device, response-side terminal assignment method, and storage medium
abstract	(57) [Summary] [Problem] To optimize the waiting time of a customer when assigning an operator who operates a reception side terminal to a response request from a customer side terminal. SOLUTION: A plurality of automatic contract consultation devices (ACM) 40 for receiving a request for a procedure relating to a predetermined business from a customer, A plurality of consultation reception terminals (ROT) 50 and a consultation reception terminal (RO) used by a person in charge of a customer who has requested a procedure. At T) 50, information for managing the person in charge of waiting or responding according to business skills and information regarding a queue formed for business skills in response to a procedure request received from the automatic contract consultation device (ACM) 40 are stored. SACD server 1 0 and a queue monitoring terminal 30 that receives information from the SACD server 10 and monitors the queue.
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