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filingDate 2017-10-16^^<http://www.w3.org/2001/XMLSchema#date>
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inventor http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_fcf32abf88aa97041616398507a20ff6
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publicationDate 2018-12-04^^<http://www.w3.org/2001/XMLSchema#date>
publicationNumber US-10148820-B2
titleOfInvention Call transfer using session initiation protocol (SIP)
abstract A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
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