| Predicate |
Object |
| assignee |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_df425cd8835d4e924dde58ed39c73715 |
| classificationCPCAdditional |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M2203-558
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5166
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M2201-40
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/G10L15-26 |
| classificationCPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-4933
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5233
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5238
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5237
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5175
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-42382 |
| classificationIPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-42
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-493
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-51
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-523 |
| filingDate |
2021-05-11^^<http://www.w3.org/2001/XMLSchema#date> |
| grantDate |
2022-07-26^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_3d560fdc58a08257ebdba93f780522b8
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_e6fffc9a12fafeadd89bae476fb839b7
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_c6f4c12e8439d86dc7a428f7a8850f79
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_1bda45ae968a93a46d0d517bc7d5f684
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_9340285e20d619e56ab7c8615c0af387
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_5feba7b73ddf7b7305918a92ed22c46c
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_015c1e8ca9a5f51ed2b3b92bc8105ae1
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_19552d9d2f5cb40d195b953212968605 |
| publicationDate |
2022-07-26^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber |
US-11399097-B2 |
| titleOfInvention |
Systems and methods for search based call routing |
| abstract |
A computerized method of routing customer interactions (call and chats) includes the following steps performed by a server computing device: creating a database with a document for every agent with a set of attributes identifying the types of customer interactions they service, receiving a set of call attributes associated with an incoming call; formulating a query of the call attributes against all agent profiles and returning a matching score for all available agents using Elastic Search; and routing the incoming call to a target agent with the highest score in the set of available agents, if there is at least one available agent; or a customer waiting queue, if there is no suitable agent achieving at least a minimum score. |
| priorityDate |
2019-08-02^^<http://www.w3.org/2001/XMLSchema#date> |
| type |
http://data.epo.org/linked-data/def/patent/Publication |