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filingDate 2020-07-16^^<http://www.w3.org/2001/XMLSchema#date>
grantDate 2022-11-22^^<http://www.w3.org/2001/XMLSchema#date>
inventor http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_1c1af0145e92e180a8df3be294bcee52
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publicationDate 2022-11-22^^<http://www.w3.org/2001/XMLSchema#date>
publicationNumber US-11507750-B2
titleOfInvention Method and system for automated intent mining, classification and disposition
abstract An agent automation system includes a memory configured to store a corpus of utterances and a semantic mining framework and a processor configured to execute instructions of the semantic mining framework to cause the agent automation system to perform actions, wherein the actions include: detecting intents within the corpus of utterances; producing intent vectors for the intents within the corpus; calculating distances between the intent vectors; generating meaning clusters of intent vectors based on the distances; detecting stable ranges of cluster radius values for the meaning clusters; and generating an intent/entity model from the meaning clusters and the stable ranges of cluster radius values, wherein the agent automation system is configured to use the intent/entity model to classify intents in received natural language requests.
priorityDate 2018-03-23^^<http://www.w3.org/2001/XMLSchema#date>
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