| abstract |
An improved prompting system for accessing specified functions in an interactive voice response (IVR) system. The IVR system ( 101 ) presents a plurality of prompts to callers. The prompts are typically presented in a predetermined order. However, the IVR system ( 101 ) improves the presentation by adjusting the presentation order based on a caller pattern of prompt selection. By monitoring incoming calls to determine what prompts are most frequently selected, the IVR system ( 101 ) can tailor the presentation order to the needs of individual users. The IVR system ( 101 ) can monitor either the selections made by all users or those made by a particular individual user over a configurable time period to establish the pattern of prompt selection. |