| Predicate |
Object |
| assignee |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_cfad214cf3c7fbcbe2fb8af6859fef81
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_c6fedef7f0b6e1078feed27e3fbc7b98 |
| classificationCPCAdditional |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-42221
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-42068
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-42195
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/G10L15-26 |
| classificationCPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-4938 |
| classificationIPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M7-00 |
| filingDate |
2006-04-24^^<http://www.w3.org/2001/XMLSchema#date> |
| grantDate |
2010-05-04^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_1f0c33e3dacc69220ca91067128c6502
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_c96c07c799b10f4e280809098effda11 |
| publicationDate |
2010-05-04^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber |
US-7711103-B2 |
| titleOfInvention |
System and method for intelligent service agent using VoIP |
| abstract |
A system for forming a communication link between a first communications device and a second communications device includes a server configured to receive a call request from the first communications device. A virtual agent operating on the server is configured to (a) initiate a first outbound call to the first communications device in response to receiving the call request; (b) initiate a second outbound call to the second communications device; (c) form a first communications channel between the virtual agent and the first communications device; (d) form a second communications channel between the virtual agent and the second communications device; and (e) link the first communications channel to the second communications channel. An NLP engine and/or a learning engine are connected to the virtual agent. A method for forming a communication link between the first communications device and the second communications device utilizing the system is also disclosed. |
| isCitedBy |
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2011087493-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-11367435-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9633372-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2010161429-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2016162947-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9807551-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9026449-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-11341962-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8825468-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9310613-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8750469-B1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2009099836-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8000455-B1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8472592-B1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8898250-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-10586253-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2010180009-A1 |
| priorityDate |
2005-04-22^^<http://www.w3.org/2001/XMLSchema#date> |
| type |
http://data.epo.org/linked-data/def/patent/Publication |