"Simulation Model and Optimal Design for Call Center Staffing Problems."

Chia-Hung Wang, Mao-Hsiung Hung (2016)

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DOI: 10.1007/978-3-319-48490-7_13

access: closed

type: Conference or Workshop Paper

metadata version: 2020-06-15

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Chia-Hung Wang, Mao-Hsiung Hung:
Simulation Model and Optimal Design for Call Center Staffing Problems. ICGEC 2016: 103-110

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