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"A Critical Evaluation and Framework of Business Process Improvement Methods."
Rob J. B. Vanwersch et al. (2016)
- Rob J. B. Vanwersch, Khurram Shahzad, Irene Vanderfeesten, Kris Vanhaecht, Paul W. P. J. Grefen, Liliane Pintelon, Jan Mendling, Godefridus G. van Merode, Hajo A. Reijers:
A Critical Evaluation and Framework of Business Process Improvement Methods. Bus. Inf. Syst. Eng. 58(1): 43-53 (2016)
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