"A web-based system for analyzing the voices of call center customers in ..."

Sung Min Bae, Sung Ho Ha, Sang-Chan Park (2005)

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DOI: 10.1016/J.ESWA.2004.08.008

access: closed

type: Journal Article

metadata version: 2020-10-26

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Sung Min Bae, Sung Ho Ha, Sang-Chan Park:
A web-based system for analyzing the voices of call center customers in the service industry. Expert Syst. Appl. 28(1): 29-41 (2005)

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