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2020 – today
- 2024
[c8]L. P. M. I. Sampath, Pritee Agrawal, Tingting Xie, Wyean Chan, John Z. F. Pang:
Impact of Smart Scheduling on Nationwide Charging Infrastructure of Harbour Craft. VTC Spring 2024: 1-5- 2023
- [j4]Nasri Bin Othman, Vasundhara Jayaraman
, Wyean Chan, Zhen Xiang Kenneth Loh, Rishikeshan Rajendram, Rakhi Manohar Mepparambath, Pritee Agrawal, Muhamad Azfar Ramli, Zheng Qin:
SUMMIT: A multi-modal agent-based co-simulation of urban public transport with applications in contingency planning. Simul. Model. Pract. Theory 126: 102760 (2023) - 2021
- [j3]Thuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L'Ecuyer:
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty. Eur. J. Oper. Res. 293(3): 966-979 (2021) - [c7]Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer:
Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers. ICORES (Selected Papers) 2021: 83-106 - 2020
- [c6]Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer:
Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data. ICORES 2020: 100-108
2010 – 2019
- 2016
- [c5]Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer:
New history-based delay predictors for service systems. WSC 2016: 425-436 - [c4]Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin:
Two-stage chance-constrained staffing with agent recourse for multi-skill call centers. WSC 2016: 3189-3200 - 2015
- [c3]Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer:
Waiting time predictors for multi-skill call centers. WSC 2015: 3073-3084 - [c2]Thuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin:
Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty. WSC 2015: 3156-3157 - 2014
- [j2]Wyean Chan, Ger Koole, Pierre L'Ecuyer:
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times. Manuf. Serv. Oper. Manag. 16(4): 544-560 (2014) - 2010
- [j1]Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane:
Optimizing daily agent scheduling in a multiskill call center. Eur. J. Oper. Res. 200(3): 822-832 (2010)
2000 – 2009
- 2008
- [c1]Eric Buist, Wyean Chan, Pierre L'Ecuyer:
Speeding up call center simulation and optimization by Markov chain uniformization. WSC 2008: 1652-1660
Coauthor Index
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