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Gogobot (a.k.a. Trip.com)
Type of businessPrivate
Type of site
Travel application
HeadquartersPalo Alto, California,
United States
Area servedInternational
Key people
  • Travis Katz, co-founder and CEO
  • Ori Zaltzman, co-founder and CTO
IndustryTravel services
ServicesSocial travel planning and business review/rankings
URLwww.trip.com
LaunchedNovember 1, 2010; 13 years ago (2010-11-01)
Current statusAcquired by Trip.com Group

Gogobot (later rebranded Trip.com) was an online travel business headquartered in Palo Alto, California.[1][2] The company was rebranded Trip.com in November 2016[3] and acquired by the Ctrip Group in 2017.[4] Founded in 2010, by Travis Katz and Ori Zaltzman, by 2014 the company was the fifth most visited travel-planning site in the United States.[2]

The platform employed artificial intelligence to allow users to research and book destinations and places to go, including hotels, restaurants, bars and attractions in more than 60,000 destinations, and its community of users could share reviews and pictures from their own travel experiences.[2][5] Forbes referred to the company as a "social network for travelers."[6]

In 2019, following the acquisition by CTrip, CTrip subsidiary Skyscanner merged the company's content and technology into its platform, branding it the “Explore” section of the Skyscanner application.[7]

Description

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Gogobot was a travel-planning and local discovery service that is available both on the web, and via iOS and Android applications. It allowed users to research and book hotels, restaurants, and activities at destinations around the world, reading reviews from its community of travelers and browsing photos.[8] The company was an early pioneer in applying artificial intelligence to travel, leveraging data from a user's location, preselected interests, local weather, past behavior and more to predict places a user may be interested in visiting.[3] In addition to social data, Gogobot allowed users to self identify with more than 19 "Tribes" (e.g. Foodies, Family Travelers, Nightlife lovers) allowing users to "cut through the noise" to see reviews and opinions from people with similar tastes and interests.[9][10] As part of the planning aspect of the application, users could plan out itineraries, organizing them day by day and syncing them to multiple devices.[11]

In September 2014, the platform debuted a feature called "Gogo This Week" which showcases handpicked events happening that week in large destination cities including Silicon Valley, San Francisco, Los Angeles, San Diego, New York City, and London.[12] The application was available online as well as on iOS and Android devices.[11]

Company history

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Gogobot was founded in 2010 by Travis Katz and Ori Zaltzman.[5] Travis Katz had previously served as the senior vice president and GM, International for social media site MySpace,[13] and Ori Zaltzman was the lead architect for Yahoo! Search BOSS and lead technologist at Yahoo! Answers.[14][15] Katz came up with the idea for an online planning tool while working at MySpace, citing personal frustration with how long it took to make travel plans online, while noting that the larger online trip planning sites lacked "personal relevance."[5][13]

The company secured $4 million in its first round of venture funding from Battery Ventures in July 2010.[6] The website launched in November 2010. The same year that the website was launched, it was awarded a Crunchie award for best design by TechCrunch, beating AirBnB and About.me.[16] The iOS application was released in October 2011.[17]

In 2011, the platform announced several integrations with companies including Flipboard, Facebook, and Foursquare that would allow users to connect to their friends and other users through aspects of other social media platforms.[16][18] In 2011, the platform was included in a list of 50 Best Websites by Time magazine.[6][16] In October, 2011, the company raised an additional $15 million in venture capital in a series B round of funding led by Redpoint Ventures.[14]

By 2012, the company's base of active users had grown to over two million members.[19] After identifying that almost 44 percent of the site's users were coming from Europe, the company established a European headquarters in London in April 2012.[1]

The Android application was released in January 2013.[20] Later that year, the company announced a partnership with HomeAway, a vacation rental company.[21] The partnership led to the launch of "Insider Guides," on the HomeAway website and mobile apps allowing HomeAway's property managers and hosts to create personalized guides for their guests, highlighting the best things to see or do near their property. The content and reviews these hosts created would live on both Gogobot and HomeAway sites (including HomeAway and VRBO).[21] The company became the fastest growing travel website in 2013 achieving 3.7 million users.[14]

In 2014, the site had more than 720,000 original reviews of hotels, attractions and restaurants, and 4 million photos.[2][11] The company launched a redesigned mobile app in 2014 in response to users increasingly using the service for local discovery, rather than simply travel planning.[22] The new site design also included a revamped company logo and a new “Tribes” feature that helps users filter places based on what is popular among people with similar interests such as foodies or adventure-seekers.[22] In November 2014, the company secured $20 million in venture capital financing, led by HomeAway with participation from Redpoint Ventures and Battery Ventures.[23]

In 2016, the company acquired the Trip.com brand from Expedia and the business was rebranded from Gogobot to Trip.com.[24] The same year, the company launched a partnership with Hostelworld to give Hostelworld's customers access, in-app, to Gogobot's City Guides.[25]

In 2017, the company was acquired by Ctrip Group.[26] At the time of the acquisition, CTrip indicated the company had 60 million users.[27] The price of the acquisition was not disclosed.[27] Trip.com, became the flagship brand for CTrip, which renamed the holding company the Trip.com Group.[28] In 2019, the platform was merged into Skyscanner.[7]

References

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  1. ^ a b Ingrid Lunden (17 April 2012). "Gogobot Opens For Business In Europe (Smart Move: 44% Of Its Customers Are Here Already, Says CEO Travis Katz)". TechCrunch. Retrieved 11 October 2014.
  2. ^ a b c d Julie Bort (8 August 2014). "The New Yelp? A Million People Are Using This App To Find Restaurants And Fun In Their Hometowns". Business Insider. Retrieved 11 October 2014.
  3. ^ a b "Gogobot Rebrands to Trip.com With Artificial Intelligence App". Skift. 2016-11-17. Retrieved 2020-07-27.
  4. ^ "Tiny startup Trip.com has been acquired by Chinese travel giant Ctrip – a move that could shake up the travel industry". Business Insider. Retrieved 2018-03-07.
  5. ^ a b c Jeff Hughes (12 October 2012). "Gogobot brings social touch to travel". San Francisco Business Times. Retrieved 11 October 2014.
  6. ^ a b c Trefis Team (7 April 2011). "Expedia Could Lose A Little Lift From Gogobot". Forbes. Retrieved 11 October 2014.
  7. ^ a b "Why Skyscanner Is Closing Its Stand-Alone Local Recommendations App". Skift. 2019-08-13. Retrieved 2020-02-12.
  8. ^ Michael Arrington (18 January 2011). "Gogobot Adds Passport Travel Review Collections". TechCrunch. Retrieved 11 October 2014.
  9. ^ Bloomberg TV: MySpace's Travis Katz introduces his new company Gogobot, retrieved 2020-05-28
  10. ^ "Gogobot's New Tribes Feature Finds Opinions From Likeminded Travelers". Retrieved 2016-09-07.
  11. ^ a b c Jen Leo (25 May 2014). "Gogobot app has been overhauled to make travel planning easier". Los Angeles Times. Retrieved 11 October 2014.
  12. ^ Jessica Plautz (11 September 2014). "Travel Planning App Gogobot Hand-Picks Which Events to Hit Up". Mashable. Retrieved 11 October 2014.
  13. ^ a b Shivani Vora (15 April 2011). "Gogobot, New Travel Site, Gets Personal". New York Times. Retrieved 11 October 2014.
  14. ^ a b c Julie Bort (30 August 2013). "Gogobot, The Travel Site Where Friends And Experts Plan Your Vacation, Is Growing Really Fast". Business Insider. Retrieved 11 October 2014.
  15. ^ "Meet Gogobot's Team". Gogobot. Archived from the original on 9 October 2014. Retrieved 11 October 2014.
  16. ^ a b c Rip Empson (8 December 2011). "Gogobot Partners With Flipboard To Turn Your Travel Photos Into A Digital Magazine". TechCrunch. Retrieved 11 October 2014.
  17. ^ Stuart Dredge (25 April 2012). "Gogobot social travel service talks apps, expansion and competition". The Guardian. Retrieved 11 October 2014.
  18. ^ Michael Arrington (3 May 2011). "Gogobot Gets Lots More Interesting With Foursquare & Facebook Integration". TechCrunch. Retrieved 11 October 2014.
  19. ^ Frederic Lardinois (19 July 2012). "Gogobot Launches Its Redesigned iPhone Travel App, Hits 2M Registered Users". TechCrunch. Retrieved 11 October 2014.
  20. ^ Robin Wauters (23 January 2013). "With 10% of its 2.5m users booking hotels on the go, Trip.com brings social travel app to Android". The Next Web. Retrieved 11 October 2014.
  21. ^ a b Brian Patrick Eha (25 April 2013). "HomeAway Partners With Trip.com to Gain a New Edge in Vacation Rentals". Entrepreneur. Retrieved 11 October 2014.
  22. ^ a b Jon Swartz (15 May 2014). "Gogobot has a new look, feel in online travel wars". USA Today. Retrieved 11 October 2014.
  23. ^ Lawler, Ryan (14 November 2014). "Gogobot Gets $20 Million In Strategic Investment Led By HomeAway". TechCrunch. Retrieved 17 November 2014.
  24. ^ "Gogobot Rebrands to Trip.com With Artificial Intelligence App". Skift. 2016-11-17. Retrieved 2018-03-07.
  25. ^ Rizzo, Cailey (31 March 2016). "App lets travelers plan their entire trip as soon as they book". Mashable. Retrieved 2020-07-28.
  26. ^ O'Neill, Sean (1 November 2017). "Ctrip Buys Trip.com for Skyscanner to Enhance Local Recommendations". Skift. Retrieved 1 November 2017.
  27. ^ a b "CTrip Group snaps up travel search startup Trip.com". TechCrunch. Retrieved 2020-05-23.
  28. ^ "Ctrip Changing Name to Trip.com Group to Emphasize International Business". Skift. 2019-09-10. Retrieved 2020-05-23.
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