Quality Assurance Quotes

“What's measured improves”
― Peter Drucker

“Software testing is a sport like hunting, it's bughunting.”
― Amit Kalantri

“Quality takes time and reduces quantity, so it makes you, in a sense, less efficient. The efficiency-optimized organization recognizes quality as its enemy. That's why many corporate Quality Programs are really Quality Reduction Programs in disguise.”
― Tom DeMarco, Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency

“Sampling is directly dependent on your goal. If your goal is to increase your product quality, then you want to research those customers who have been using your products for quite some time. If you want to improve your first impression as a brand, then you can focus on those customers who are new to your brand.”
― Pooja Agnihotri, Market Research Like a Pro

“Try not to have a very small sample size. Because if your sample size is very small, you will end up excluding a lot of people from your studies who should form a part of it.”
― Pooja Agnihotri, Market Research Like a Pro

“The sample size is also going to depend on how well you can divide your target market into various groups. Make sure you take everything into consideration while forming your groups.”
― Pooja Agnihotri, Market Research Like a Pro

“In the digital world, we have gained access to various online survey tools. Online surveys are replacing the old form of pen and paper surveys because of their ease and convenience.”
― Pooja Agnihotri, Market Research Like a Pro

“A good survey design is very important for the success of your project. Make sure that you include a mix of open-ended as well as closed questions in it.”
― Pooja Agnihotri, Market Research Like a Pro

“Focus groups for business projects are kind of the same. In this, you are going to collect data from a group of your customers or potential customers rather than your friends.”
― Pooja Agnihotri, Market Research Like a Pro

“To have a man whose name is on the label showing such interest, commitment, and determination for the best is a wonderful thing. This is someone who will throw money at quality, who believes in being the best. Never knock it. Would you prefer to have a bean counter in corporate headquarters, someone who never comes near the brewery, making decisions solely on the basis of the bottom line and profit margins?”
― Charles Bamforth, Beer Is Proof God Loves Us: Reaching for the Soul of Beer and Brewing

“I write them to improve my productivity as a programmer. Making the quality assurance department happy is just a side effect. Unit tests are highly localized. Each test class works within a single package. It tests the interfaces to other packages, but beyond that it assumes the rest just works.

Functional tests are a different animal. They are written to ensure the software as a whole works. They provide quality assurance to the customer and don't care about programmer productivity. They should be developed by a different team, one who delights in finding bugs.”
― Martin Fowler, Refactoring: Improving the Design of Existing Code

“Judge us on the quality of our products, and not the quantity of our paperwork.”
― Michel Van Mellaerts

“Tests are sometimes mistaken with quality assurance. These two notions are not identical: 1) quality assurance ensures that the organization's processes are implemented and applied correctly; 2) testing identifies defects and failures, and provides information on the software and the risks associated with their release to the market”
― Bernard Homes, Fundamentals of Software Testing

“If you do anything with mediocrity, you will do everything with mediocrity.”
― Amit Kalantri, Wealth of Words

“When the choice is no longer between quality or numbers or both, then a decision can be postponed.”
― DON SANTO

“In many ways, being a good tester is harder than being a good developer because testing requires not only a very good understanding of of the development process and its products, but it also demands an ability to anticipate likely faults and errors”
― John D. McGregor, A Practical Guide to Testing Object-Oriented Software

“Quality is a product of a conflict between programmers and testers.”
― Yegor Bugayenko, Code Ahead

“Software testing is not only ensuring absence of bugs but also ensuring presence of value.”
― Amit Kalantri

“In the service sector requirements are meaningless unless they are rightly communicated, rightly related, and rightly interpreted.”
― Amit Kalantri, Wealth of Words

“As a first step in test automation, it is important to learn how to
build an automation framework”
― Narayanan Palani, Software Automation Testing Secrets Revealed Part 1 Revised Edition

“When the automation test pack is being designed, the most important decision is to plan the Test Scheduling of those Automated Test Scripts. The objective of test automation is to reduce the amount of time spent in Regression Testing”
― Narayanan Palani, Software Automation Testing Secrets Revealed: Revised Edition - Part 1

“The best representation of automation test execution scheduling is possible through Bar Charts when multiple Automation Testers are involved in the test project.”
― Narayanan Palani, Software Automation Testing Secrets Revealed: Revised Edition - Part 1

“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.”
― Penelope Przekop, Six Sigma for Business Excellence