Provider Resources

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Operating an assisted living community is not easy. Licensing, inspections, regulatory compliance, employee recruitment, staff training, and the safety and comfort of your residents are always top priorities. Staying current on the profession is vital to your success.

Key Assisted Living Resources
WORKFORCE SOLUTIONS
QUALITY & DATA SOLUTIONS
EDUCATION & TRAINING

Customer Relations
MARKETING

  • The Power of Ethical Marketing

    This NCAL guide will help assisted living and residential care community staff be successful and ethical in their marketing practices.
MOVE IN/MOVE OUT
PREVENTING FRAUD & ABUSE

  • Protecting Residents from Financial Exploitation

    From the Consumer Financial Protection Bureau's Office for Older Americans, this manual aims to help assisted living and nursing facility managers and staff prevent and address elder financial exploitation of their residents.
RESIDENT & FAMILY EXPERIENCE

Managing Falls

  • STEADI Materials for Health Care Providers

    Created by the Centers for Disease Control and Prevention (CDC), the Stopping Elderly Accidents, Deaths and Injuries (STEADI) program was designed for health care providers to help them identify patients at low, moderate, and high risk for falls; identify modifiable risk factors; and offer effective interventions.

  • A Conversation about Falls in Assisted Living

    A valuable resource for admission packets, this handout developed by NCAL for residents and loved ones helps address many of the common questions assisted living providers hear about the risk of falls and offers tips to help residents reduce their risk.

  • Preventing Older Adult Falls and Fall Injuries | CDC Foundation

    One in four older adults, will experience a fall with many of those falls being preventable. The CDC and the CDC Foundation are developing user-friendly fall prevention resources for older adults and their caregivers.

  • Older Adult Falls | Fall Prevention | Injury Center | CDC

    Falls do not need to be inevitable as you age. Learn to tools and resources you need to help reduce and prevent falls from occurring.

Clinical

  • Quality Improvement

    Learn more about the AHCA/NCAL Quality Award Process and its benefits for AL. It's the Journey that Matters!

  • Survey Preparedness in Assisted Living

    This resource will help you design a mock survey to prepare for the real thing.

  • Alzheimer's Association Dementia Care Practice Recommendations

    In this new iteration, the Alzheimer's Association 2018 Dementia Care Practice Recommendations outline recommendations for quality care practices based on a comprehensive review of current evidence, best practice and expert opinion.

  • CARES Dementia Online Training

    CARES® was developed by HealthCare Interactive (HCI) and is a series of online video-based dementia care training programs featuring real care providers and people with dementia in real settings (no actors). Training is accessible 24/7 and can be completed individually, in small groups or in a classroom-style setting.

  • Crucial Conversations - Dementia Care

    Dementia care is a priority for all long term care providers, including assisted living communities. Beginning to talk about dementia can mean difficult conversations, and this resource can help you navigate them.

  • Dementia Care Resources

    Understanding dementia and the disease progression is vital to ensuring that you can provide the best care and services possible to residents living with dementia. This document provides a comprehensive list of AHCA/NCAL resources to support your efforts.

CONTACT US
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Related Links

"Caring Together" Quarterly Webinars
Every quarter, the American Assisted Living Nurses Association (AALNA) and NCAL collaborate to provide an educational opportunity at no cost to our members. Caring Together webinars give you a chance to learn about some of the latest issues in the assisted living profession to stimulate awareness and discussion.​

Order Brochures
Member providers may request complimentary, professionally-printed copies of the following brochures developed by NCAL:
  • Choosing an Assisted Living Residence: A Consumer's Guide 
  • Moving Into an Assisted Living Residence: Making a Successful Transition 
  • Making Resident and Family Councils Successful in Assisted Living 
  • The Power of Ethical Marketing 
  • Turning Complaints Into Compliments 
  • Preparing Residents for Moving Out of Assisted Living Residences ​